Customer Service : (02) 9127 1220

After-Sales Policy

Warranty Guarantee: All appliances are covered by a reliable warranty to ensure quality and client peace of mind. Our warranty policies are designed to handle defects and malfunctions efficiently, including comprehensive coverage for electrical and mechanical components.

Technical Support: Professional support is available for installation, operation, and troubleshooting. Our team provides detailed guidance through phone, email, and video tutorials to ensure appliances are used safely and efficiently.

Return & Replacement: In the rare event of damaged or defective products, we provide hassle-free return and replacement services, including coordinated shipping and replacement logistics to minimize downtime for clients.

Customer Service: We maintain open communication channels, ensuring prompt responses to all inquiries, service requests, and complaints. Our goal is to provide a seamless after-sales experience for international clients.

Quality Inspection: Each appliance undergoes rigorous inspection before shipment, including functional and safety testing, packaging verification, and compliance checks with international standards.

Spare Parts Availability: We maintain an inventory of key spare parts for major appliance categories to facilitate quick repair and maintenance when required.

Training & Guidance: We provide clients with guidance materials and optional online training sessions to help their teams manage and maintain appliances effectively.

Global Coverage: Our after-sales network spans multiple countries, ensuring local support and timely service for our international clients, no matter the region.

Our global home appliance trading services are built on years of experience, extensive international networks, and a commitment to excellence. We ensure that every appliance sourced meets stringent quality standards and reaches our clients safely and efficiently. From import to export, from logistics to after-sales support, every step is carefully managed to provide a seamless experience for businesses worldwide. With professional guidance, reliable customer service, and consistent quality assurance, we empower clients to grow their businesses while accessing premium appliances from trusted suppliers across the globe.


AFTER-SALES SERVICE SOLUTIONS